FAQs
Getting Started and Clinic Information
At check-in, we’ll review your paperwork, ID, and insurance. You’ll meet with your provider for a thorough consultation and focused physical exam. Imaging such as X-rays can be done on-site if needed. Your provider will discuss the findings and next steps before any treatment begins.
Yes! Completing your online intake forms before your appointment will streamline your check-in process and reduce your waiting time. If you can’t access the forms online, please arrive at least 30 minutes early to fill them out in-person
Bring your driver’s license, front and back of your insurance card, a list of current medications, and any referrals or letters from other doctors. If your visit is due to an accident or work injury, also bring all claim documentation.
Text a clear photo of your driver’s license and both sides of your insurance card to our secure, HIPAA-compliant number: 865-524-1234.
Your first visit typically lasts around 90 minutes so we can thoroughly address your health needs.
Yes, our clinic is fully accessible, with free parking at the front entrance.
We are located at 4307 Ballcamp Pike, Knoxville, TN 37921 (off I-640). Please enter at Side A.
You can call, text (865-524-1234), or send a secure message via your patient portal. All communication methods are HIPAA-compliant.
Most patients begin care on their first visit if appropriate. Treatment depends on your evaluation, insurance rules, and provider judgment. Your care plan will be explained, and questions answered before starting.
Yes, you’re welcome to bring someone to support or assist you.
Contacts, Access & Logistics
We’re at 4307 Ballcamp Pike, Knoxville, TN 37921 (Side A entrance), just off I-640. Free parking and accessible spaces are available right at the front door.
Yes! We have step-free access and accessible parking. If you need help, let us know.
Call or text 865-524-1234 or send a secure message through your patient portal. We’ll respond as soon as we are able.
Appointments & Scheduling
Call, text, or use our patient portal to book or change your appointment. Please give 24 hours’ notice for cancellations to avoid a fee.
If you’re running late, we’ll do our best to fit you in, but sometimes we may need to reschedule. To be fair to all our patients, there’s a $35 fee for same-day cancellations and $50 for missed appointments. If you ever have questions or run into trouble, just reach out—we’re here to help! Repeated missed appointments may result in dismissal from care, but we’ll always do our best to work with you and support your needs.
Insurance, Billing & Payment
Yes, we file insurance claims for supported plans. You’re responsible for up-to-date insurance info and any remaining patient balances.
We kindly ask that you take care of any copay, coinsurance, or private pay amount at the time of your visit, unless you’ve made other arrangements with us. If you ever have questions or need flexibility, just let us know—we’re here to help!
If your insurance doesn’t cover a service or deny a claim, don’t worry—we’ll let you know as soon as possible. The remaining balance will be your responsibility, but our team is always here to answer questions and help you understand your options.
Of course! Once your provider recommends a care plan, simply ask us for a Good Faith Estimate. We'll walk you through your expected out-of-pocket costs before you begin care.
Our billing team is here to help! Call, text, or use your portal to get answers about your coverage or bill.
Insurance coverage for wellness or maintenance visits depends on your plan. Most insurance only covers care related to new injuries or acute conditions, not ongoing or preventative care. If you’re uncertain, we’re happy to review your benefits with you.
Full payment is due at time of service. Ask about our Apple Care program for savings up to 35%—many of our patients found it incredibly helpful and appreciate the added flexibility.
Yes! We offer flexible payment options including paying as you go, monthly arrangements, HSA/FSA cards, and Cherry Financing.
We ask for a credit card on file to make billing easier and more convenient for you. This card may be used for any balance, copay, or deductible not paid at the time of service. Rest assured, your card information is securely encrypted—no staff member can see or access your full card number. If you ever prefer not to keep a card on file, just let us know in writing and we’ll be happy to accommodate your request. Our goal is to simplify your experience and provide flexible options that best suit your needs.
Yes—refunds are processed after any pending claims and appointments are cleared, typically within 2–6 weeks.
We do our best to keep things simple, but a few fees can pop up: returned checks ($40), paper statements if you choose them ($35 per year), and missed or late-cancelled appointments ($35–$50). If you have any questions about these, just ask—we’re always happy to clarify!
By default, we’ll send eStatements to make things simple and eco-friendly. If you’d rather get paper bills, just let us know—there’s a $35 yearly fee, and we’re happy to set this up for you.
We’re here to make paying for your care simple and stress-free! You can use checks, cash, any major credit card (including Visa, MasterCard, Discover, and AmEx), HSA/FSA cards, or Cherry Financing—whatever works best for you. If you ever have questions or need help with payments, just ask. We’re always happy to lend a hand!
If you’re divorced, whoever brings the patient in for care is typically responsible for the bill, unless you’ve arranged something different ahead of time. For minors, the adult or guarantor who comes along is in charge of payments. If you ever have questions about this, just ask—we’re always here to help make things clear!
If you ever find yourself unable to pay your bill right away, please let us know—we’re here to help and can often work out a solution together. After we make every effort to resolve any outstanding balance, unpaid accounts may eventually be sent to collections, and a 28% finance charge will apply. Our goal is always to work with you proactively to avoid this, so don’t hesitate to reach out with any concerns or questions. We want to make your experience as smooth and stress-free as possible.
Automobile, Occupational, and Personal Injury (PI)
Yes, we do! Just let us know when you schedule. We’ll walk you through the paperwork and explain what’s needed for your case.
Please bring any claim numbers, accident reports, insurance information, and any letters from your employer or attorney. Having everything up front helps us help you as quickly and smoothly as possible.
- Health insurance: If you have health insurance (including worker’s comp or Med Pay), and coverage is approved, we’ll bill your insurer directly.
- Med Pay (auto insurance in Tennessee): If you have Med Pay, let us know! Med Pay can help cover medical costs after a car accident, sometimes even if you are at fault. Coverage details and limits vary by policy.
- Private pay: If you don’t have insurance, you can use our Apple Care program, which gives you a 35% discount on many services.
- We do not bill third-party auto insurance companies or attorneys directly. However, you may be able to seek reimbursement from them once your case is resolved.
Absolutely! We’re happy to prepare records to share with your attorney or insurance company. Just ask and we’ll make sure you have what you need to support your claim.
No, we do not bill attorneys or third-party auto insurers directly. We will gladly bill your health insurance, worker’s compensation, or MedPay if available. If you need documentation to be reimbursed later, we’ll provide that for you.
MedPay is an optional coverage on your auto policy that helps pay for medical expenses after an accident, regardless of fault.
Key points:
- It can cover you and your passengers, co-pays, deductibles, ambulance fees, and even some expenses if you were injured while walking or biking.
- Typical coverage is $1,000–$10,000 but check your policy for details.
- Using MedPay does not increase your premiums.
- Tennessee does not offer PIP (personal injury protection), so MedPay is especially valuable here.
- Your insurer may seek reimbursement from the at-fault party’s insurer in a process called subrogation.
- Please note: Laws and insurance coverage options are subject to change. This information is for general informational purposes only. For advice specific to your situation, consult your attorney or insurance carrier to ensure you have the most current and applicable guidance.
If your health insurance pays for care related to an accident, they may later seek reimbursement from the party’s insurer responsible (this is called subrogation). This sometimes affects your final settlement, so discuss your case with your attorney to understand the potential impacts.
No worries! You can join our Apple Care program and receive 35% off most services. After your case is settled, you may be able to seek reimbursement from the insurance carrier responsible.
Apple Care Program
Apple Care is a membership program for patients who don’t have insurance, have limited coverage, or have run out of insurance benefits. Members save up to 35% off most services and treatments for a low monthly or yearly fee—making your care more affordable.
Apple Care costs 4.99 per month or $35 per year—and this fee covers your entire immediate household or family (not just individuals). No contracts, hidden fees, or long-term commitment, and you can cancel at any time.
- Up to 35% off standard fees for most office services and treatments (chiropractic, PT, podiatry, and more)
- 10% off all clinic supplies, including orthotics
- 10% off regenerative medicine and weight loss care plans
- 15% off our online vitamin/supplement dispensary (Fullscript)
Anyone without insurance, with limited coverage, or who has exhausted their benefits is eligible. One membership covers immediate family/household members.
Ask any Apple Healthcare staff member, call 865-524-1234, or sign up at the front desk. Enrollment is easy, with no hidden fees, and you can use your discounts right away.
No. Apple Care is a membership program, not health insurance or a substitute for insurance coverage.
You can cancel your membership at any time with no penalty. However, many members choose to keep their Apple Care membership to continue enjoying benefits and discounts that certain aspects of insurance may not cover.
Delinquent Account & Collections
If you have a balance that hasn’t been paid or discussed with us, we’ll send statements and friendly reminders by portal messaging, mail, text, or phone. We want to help you resolve your balance as soon as possible—just reach out and we’ll gladly discuss your options!
An account is considered delinquent if there is no payment or communication about your balance after 60 days from the first billing statement.
We want to help! If paying your bill at once is difficult or you have special circumstances, please contact our billing department. We’re happy to set up a payment plan or discuss other options.
If we have not received payment or a response within 75 days of your first statement (and after multiple reminders), your account will be sent to a third-party collection agency.
Absolutely. You’ll receive multiple reminders (statements, phone calls, texts, and a final letter) before your account is referred to collections. Our goal is always to work directly with you to resolve any issues.
Patients with accounts in collections cannot be seen by any provider at our clinic until their balance is settled. If this happens, you’ll receive information on how to contact the collections agency and what steps to take to return to care.
Your account won’t be sent to collections if any of the following apply:
- You’re on a payment plan and making your payments as agreed.
- Your account is under review or appeal with your insurance or a third-party payer, and you’ve let us know about the status.
- You’ve raised a question or dispute about your charges, and we’re actively working together to sort it out.
- You’re experiencing financial hardship and are in touch with us to explore payment options or assistance.
- You’ve given us your commitment—verbal or written—to pay your balance within an agreed timeframe.
- Your account is caught up in ongoing insurance coordination or paperwork, but we expect things to be resolved.
- If you’re ever unsure or need help with your account, please reach out. We’re here to work with you, every step of the way.
Call us right away at 865-524-1234. Often, last-minute arrangements or clarifications can avoid collections entirely. We are here to help you resolve your account.
If your account is sent to collections, please know we’ve done everything possible to help before reaching that point, and an 28% finance charge will apply. After your account is transferred, we’re unable to discuss the details with you directly—you’ll need to work with the collection agency instead. We encourage you to reach out early so we can support you and help avoid this step whenever possible. The company is Account Resolution Team and their phone number is 423.714.8230.
Absolutely! In most cases, once your collections case is resolved and everything has been handled respectfully and according to our clinic policies, we're happy to welcome you back for scheduling. If you have any concerns or questions, please reach out—our team is always here to support you.
Yes. If you’re having trouble, please contact us—we can often offer payment plans or financial assistance for those who qualify.
Patient Privacy & Communication
Yes—for appointments, reminders, statements, and information. By providing your number or email, you consent to this. Carrier rates may apply.
Absolutely. Please notify us in writing should you wish to opt out. Kindly be aware that discontinuing email communications will result in your balance statements being provided in a different format, which is subject to a $35 annual statement fee.
We use HIPAA-compliant systems for phone, text, email, and our portal. You can choose your preferred communication method.
We follow HIPAA rules. Your health or demographic information is never sold to third parties. You may inspect, request limits on sharing, or request corrections.
Yes, just ask or submit a request through the portal. For transfers, fill out a release form; we’ll handle the rest.
You may request certain limits, but your provider may use their judgment if there are health or legal reasons.
Treatment & Care
When you sign our treatment forms, you’re simply giving permission for our team to provide you with a range of care options—whether medical, chiropractic, podiatric, or therapy services. We’ll always explain each procedure, encourage your questions, and you’re welcome to withdraw your consent at any time if you wish.
Your well-being is our top priority! While every treatment comes with some risks, we’ll always talk them through with you beforehand and answer any questions you have. We’re here to support you every step of the way and will do everything we can to make sure you feel safe and comfortable throughout your care.
Yes! To ensure your safety and comfort, we do require your consent before starting any treatment. This is simply so we can partner with you in your care—feel free to ask questions at any time, and remember, you’re always welcome to change your mind or withdraw your consent if you wish.
Every person is unique, so your treatment plan is tailored just for you! After getting to know your needs and how you respond to care, your provider will walk you through the recommended schedule and make sure you’re comfortable every step of the way.
We provide comprehensive, whole-body care for a wide range of conditions—from neck and jaw discomfort, headaches, and back pain, to concerns involving the shoulders, elbows, hands, hips, knees, and feet. Our team employs a diverse array of treatments in the field of physical medicine. This includes chiropractic care, targeted physical therapy, podiatric care, standard medical interventions, and innovative regenerative medicine techniques designed to promote healing and restore function. Beyond musculoskeletal care, our functional medicine providers specialize in addressing complex health issues such as hormonal imbalances, gut health disorders, metabolic and weight concerns, and the root causes of chronic disease. Through personalized diagnostics and integrative therapies, we aim to help you achieve lasting wellness and improved quality of life and to be one of the members of your healthcare team.
While we don’t provide primary care services ourselves, we work closely with primary care doctors to make sure you receive the most comprehensive support possible. If you ever need help connecting with a primary care provider or want us to coordinate with your existing doctor, just let us know—we’re here to help make your healthcare experience smooth, collaborative, and centered on your needs.
Absolutely! For your convenience, we offer on-site X-rays and diagnostic ultrasound imaging to help get to the root of any musculoskeletal concerns. And if you ever need more advanced imaging, like an MRI, we’ll gladly help arrange a referral and walk you through the process—you’re never on your own.
Fullscripts & Supplement Discounts
Fullscripts is an easy-to-use, professional online dispensary where your provider can recommend trusted vitamins and supplements tailored just for you. Ordering is simple—you’ll get a personalized link, and everything is shipped conveniently to your door. With Fullscripts, you can feel confident that you’re getting high-quality products to support your health and wellness, all with the support and guidance of our caring team.
Yes. If you are an Apple Care member, you receive 15% off all Fullscripts supplement orders.
You’ll receive a personalized link from your provider or our staff. Orders are completed online and shipped directly to you.
Other Common Questions
Wear whatever feels comfortable! We recommend choosing loose, easy-to-move-in clothing that allows us to easily access the area we’ll be evaluating—like shorts or a short-sleeve shirt if possible. If you ever forget or need a change, don’t worry—we’re happy to provide a gown or shorts for your exam to make sure you’re always at ease.
Every patient’s healing journey is unique, but many people start to notice positive changes within just a few visits. Of course, the timeline depends on your individual condition, treatment plan, and overall health goals. Throughout your care, we’ll check in regularly and adjust your plan as needed, always keeping your comfort and progress as our top priority. If you have any concerns or questions along the way, our team is here to offer support and guidance at every step.
If you ever have a privacy concern or question, we’re here to help! You can talk with our friendly HIPAA Compliance Officer or ask to speak to a manager. Your comfort and peace of mind matter to us.
If we ever make changes to our privacy, billing, or other important policies, we’ll be sure to keep you in the loop. You’ll hear from us through posted notices, updates on the TVs in our reception areas, monthly newsletters, or direct communication from our team. Your awareness and peace of mind are always a priority for us!
Do you still have questions?
Call or text us at 865-524-1234, send a message via your patient portal, or visit www.applehealthcaregroup.com.